delivery & returns

We dispatch your orders from our Melbourne store, on working days (Monday - Friday), and will aim to dispatch your order within 48 hours. Saturday, Sunday and Public Holidays are not working days, eg. if you order at 5pm on a Friday your order will be processed and dispatched on the following working day.

We use Australia Post to send all of our orders and have a flat rate of $9.95 for delivery across Australia, the estimated processing and delivery time for this is 2-8 working days. You will receive updates and tracking details directly from AusPost regarding your delivery once it has been dispatched. For a limited time only we have free delivery across Australia on all orders over $99!

Dispatch of your order may occasionally be delayed due to the following...

-Busy periods including sale, product launches & Christmas
-If the product you ordered is out of stock, we will advise you via email and do our best to source a replacement where possible
-If we suspect fraud or foul play, we may place your order on hold and contact you for further details

We cannot 100% guarantee delivery within the specified timeframe, as unfortunately delays do sometimes happen, your courier will keep you up to date via email and SMS as to the progress of your delivery.

returns

If for any reason you are not completely satisfied with your online purchase from irregularchoice.com.au, you can return any or all of your order to us for exchange, credit or refund.

Simply complete the return form supplied with your order and include this with your return, and send it back to us within 14 days of receipt. Returned items must be in original unworn condition and packaged to prevent in-transit damage to the items or their packaging.

Please note that for hygiene reasons earrings, cosmetics, and tights cannot be returned.

We will issue a refund or online credit usually within 48 hours upon receipt, or exchange (stock permitting) the item for a different size within 10 working days of receiving it at the returns address.

Our store returns policy differs from the online return policy, and is shown at the till point in our stores. For store purchases/returns please contact the store directly.

Need another return form? Download one below!

get a returns form

return costs & address

Returns must be sent at your own cost, if the product is faulty or incorrect then your postage costs will be refunded.

If you send your return back to us via Australia Post, but do not have access to a printer, you can still create a returns label and show the QR code (which will be emailed to you) to your local post office or participating retail outlets such as supermarkets or pharmacies, so they can print your label for you. The Australia Post service can take up to 5 working days to arrive with us, and you will be able track the progress of your parcel using the link emailed to you when you created your label.

The maximum size parcel for this service is 105cm in length and 22 kg weight - if your parcel is larger than this you will need to split your return into two or more separate parcels and generate additional return labels and return forms. Please contact us if you have any queries.

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send your return back to us using a delivery service that insures you for the value of the goods in event of loss or damage.

Our returns address is below:-

Irregular Choice

419 Chapel Street

South Yarra

Victoria 3141

Australia

Telephone 03 7038 0592

Email hello@irregularchoice.com.au

returns period and cancelling your order

Under the Australian Consumer Law, you have the right to cancel your order for items purchased from irregularchoice.com.au and delivered to you within Australia, for a refund. Please reurn your items to us within 14 days of receiving them.

You can return your order for an exchange, refund, or credit using the enclosed return form supplied within your delivery.

exchanges

If you need an exchange urgently, we recommend placing a new order for the size you need and return the unwanted size for a refund. Otherwise we will process your replacement item at most within 5-10 working days of receiving your parcel (stock permitting). We can only process exchanges from stock we hold at our Melbourne store.

If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payment/s. We can only exchange an item for stock we currently have available online, but we can't put aside stock in advance for an exchange.

credit notes and gift vouchers

If you prefer a credit to spend on a future purchase, rather than a refund or exchange, we will issue this to you via email as a gift card. Credit will be valid for three years from issuing date and will be redeemable on irregularchoice.com.au or our Yarra Store. We issue credit notes in AUD. If you paid by gift card and request a refund, we will re-issue this to your original gift card to you via email.

refunds

We will process a refund usually within 1 working day of receiving it, however during busy periods (sale, Christmas, launches) returns can take up to 10 working days to process. If you have returned your parcel using a service can be tracked , please provide us with the tracking or barcode number when enquiring about your return - you can also use this tracking number to check when your returned parcel has arrived with us.

Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.

If you think you have been refunded the wrong amount please contact hello@irregularchoice.com.au quoting your order number and the amount you believe you should be refunded and we’ll deal with this as a priority.

Please note the following may affect your refund:

If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.

If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund, return the item back to you, or make a charge at our discretion for cleaning, replacement or repair.

returning due to fault or incorrect item received

If any item you receive is faulty, incorrect, or damaged on arrival, please get in touch with us straight away so we can help resolve the issue. If returning products to us, please make sure that you have indicated the issue with your products on the returns form so we can process your return as quickly as possible. You will have 28 days from receipt of the faulty item to return it to us - if you need assistance at all please get in touch!